Reference

win jitu Privacy Policy for Your Account

Your win jitu Privacy Policy explains what we collect when you open an account, sign in from a phone, or use DANA and QRIS for a wallet step.

Account dataWallet recordsDevice controlsPrivacy requests
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win jitu win jitu Privacy Policy for Your Account
HELP WITH PRIVACY

Find Your Privacy Support Route

A clear support path helps when you want to ask about your personal data rather than a wallet balance. Use the help link beside the cashier path while signed in, describe the account step involved, and include only the details needed to locate your request. We use the same route for access questions, correction requests and concerns about a device sign-in.

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Account help

Open the help link beside the cashier path to ask how we use your account details, phone verification record or sign-in history. We will direct the request to the relevant privacy process.

Wallet records

For DANA, OVO, GoPay or QRIS data questions, mention the wallet rail and date shown in your receipt. Do not send a full password or private wallet PIN through support.

Access concerns

If a device sign-in looks unfamiliar, contact account support from the help route and explain the device path. We can review the access record and guide the next account-security step.

HANDLING YOUR DATA

Explore How win jitu Applies Privacy Controls

Our privacy work follows the practical steps you take: create an account, verify a phone, sign in on mobile, check wallet status and contact support.

Account details

We may use your name, contact details and account identifiers to create your profile, support phone verification and connect your request to the correct account. We do not ask for unrelated personal details to browse titles.

Device signals

A phone or desktop sign-in can create technical records such as device type, browser details, language setting and access time. These signals help us detect unusual access and keep your account path available.

Cookies

Cookies and similar tools can remember session choices, keep sign-in steps working and show whether a page loaded correctly. You can manage browser permissions, though some account functions may then need another sign-in.

Wallet matching

When you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we handle the reference needed to match a wallet event with your account. We do not request your private wallet PIN.

Retention periods

We retain records only for the purpose that requires them, such as account security, receipt matching, dispute handling or legal duties. When a record is no longer needed, our process removes or separates it.

Change requests

You can ask us to correct account data, explain how a record is used or request access where local law permits. Send the request through account help and include a reachable contact route.

Browse Answers About Privacy Policy

These answers address the account and data questions Indonesian customers commonly ask before opening an account. They also explain how the win jitu Privacy Policy connects with phone verification, wallet records, device access and support requests.

It covers account details, phone verification, device and sign-in records, cookie use, support messages, wallet references and retention. It also explains your request options where local law permits.

We use the verification result to help create and protect your account, connect a support request to you and identify unusual access. We do not use it as a reason to collect unrelated details.

Yes. The policy covers the transaction reference, status and timing needed to match DANA or QRIS activity with your account. We do not ask for your wallet PIN or private wallet password.

You can request access to relevant account data through the help link beside the cashier path. We may need account details to verify the request, and the response depends on local law.

Send a correction request through account help, identify the record that appears wrong and provide the accurate detail. We may ask for an account check before changing information tied to access.

Retention varies by purpose. We keep records for account security, receipt matching, dispute handling or legal duties only as long as that purpose requires, then remove or separate them.

Use the signed-in help route if available, describe the device and access time, and avoid sending your password. We can review the record and explain the next account-security step.

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